Summary
During this appointment, the newly elected mayor of the area wanted to ensure that all the government proceedings of the area are carried out efficiently. For this, RFPs (Request for proposal) were generated for analysis and BPR studies of the city’s ongoing critical processes. These constituted HR, finance, procurement, customer service and IT services. RiVi played a major role in evaluating the key IT management processes and suggesting measures for improvement.
Problem
With the changes in the administration and leadership of the city, new opportunities were laid basing on the efficiency and effectiveness of the services government provided to the city. These services were a combined effort of the past governance and were inherited down to the present administration. There was not much improvement though. However, the new mayor demanded an accurate statistics of the important proceedings in the city before investing a lump sum budget in the projects. There was scarcity of funds, resources and project related evaluations and functional departments and services were the areas of improvement.
Approach
The integral stakeholders of the city were interviewed to extract data regarding IT management processes. It was these IT management processes that represented the governance mechanism enjoyed by the city before taking up technology decisions.
These stagnant processes were compared with the optimal practices. With a proper collection of data, analysis and review, the comparison and evaluation of the two processes were formulated and represented through a report.
